Skip to main content

​
FAQ

A support platform for SMM panel operators. Connect your panel and chat channels, then help customers with common order requests while your team uses Inbox and tickets.
Billing and My Systems live in your Account at https://smmpanel-ai.com. Day-to-day chat tools live inside each system panel.
Usually the chat identity is not linked to the right username, or the order does not belong to that username. Check Customers, then confirm the order owner in Perfect Panel.
Yes. Connect both under Channels on the same system if your plan allows.
No. Self-hosted is available on request - email hello@smmpanel-ai.com.

​
Troubleshooting

  1. Confirm the channel is active under Channels.
  2. Confirm the customer is linked under Customers.
  3. Confirm SMM Panel credentials still pass the connection test.
Check the base URL (https, no trailing slash) and that you pasted an Admin API key. Save and test again.
Open the WhatsApp channel and scan a new QR code from the phone that should stay linked.
Confirm the bot token is still valid in BotFather. Update or recreate the Telegram channel in SMMPANEL AI.
Check that AI is enabled for the system and that AI credits remain. See Account and billing.
Expected. Team members only access the system panel. Account owners manage billing.
Still stuck? Email hello@smmpanel-ai.com with the channel, what you tried, and any error text you saw.