> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smmpanel-ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ and troubleshooting

> Short answers and fixes for common SMMPANEL AI setup problems.

## FAQ

<AccordionGroup>
  <Accordion title="What is SMMPANEL AI?">
    A support platform for SMM panel operators. Connect your panel and chat channels, then help customers with common order requests while your team uses Inbox and tickets.
  </Accordion>

  <Accordion title="Where is billing vs support chat?">
    Billing and My Systems live in your Account at
    [https://smmpanel-ai.com](https://smmpanel-ai.com). Day-to-day chat tools live
    inside each system panel.
  </Accordion>

  <Accordion title="Why was a command denied?">
    Usually the chat identity is not linked to the right username, or the order
    does not belong to that username. Check **Customers**, then confirm the order
    owner in Perfect Panel.
  </Accordion>

  <Accordion title="Can I use WhatsApp and Telegram together?">
    Yes. Connect both under **Channels** on the same system if your plan allows.
  </Accordion>

  <Accordion title="Is self-hosted documented here?">
    No. Self-hosted is available on request - email [hello@smmpanel-ai.com](mailto:hello@smmpanel-ai.com).
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Customer got no reply">
    1. Confirm the channel is active under **Channels**.
    2. Confirm the customer is linked under **Customers**.
    3. Confirm **SMM Panel** credentials still pass the connection test.
  </Accordion>

  <Accordion title="Panel connection test fails">
    Check the base URL (https, no trailing slash) and that you pasted an Admin API
    key. Save and test again.
  </Accordion>

  <Accordion title="WhatsApp disconnected">
    Open the WhatsApp channel and scan a new QR code from the phone that should
    stay linked.
  </Accordion>

  <Accordion title="Telegram bot silent">
    Confirm the bot token is still valid in BotFather. Update or recreate the
    Telegram channel in SMMPANEL AI.
  </Accordion>

  <Accordion title="AI stopped answering">
    Check that AI is enabled for the system and that AI credits remain. See
    [Account and billing](/account-and-billing).
  </Accordion>

  <Accordion title="Team member cannot see billing">
    Expected. Team members only access the system panel. Account owners manage billing.
  </Accordion>
</AccordionGroup>

Still stuck? Email [hello@smmpanel-ai.com](mailto:hello@smmpanel-ai.com) with the channel, what you tried, and any error text you saw.