> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smmpanel-ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer commands

> Example messages customers can send for common order requests.

Customers can send short messages on a connected channel. Only linked owners can run order actions.

## Examples

| Example | What it is for |
| - | - |
| `refill order 123` | Ask for a refill on an order |
| `partial order 123` | Ask about a partial order |
| `speed up 123` | Ask to speed up an order |
| `cancel order 123` | Cancellation (may be limited or coming soon) |
| `status order 123` | Status check (may be limited or coming soon) |

Replace `123` with a real order ID that belongs to the linked username.

## What to expect

* If the sender is not linked, or the order is not theirs, the bot denies the request.
* Some actions notify your provider instead of changing the order instantly.
* Some actions may only return an estimate until fuller automation is available on your plan.

Keep customer-facing wording in **Message Templates** so replies match your brand.

## Related

* [Customers and verification](/customers-and-verification)
* [Day-to-day support](/day-to-day)