> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smmpanel-ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI support

> Add knowledge articles so AI can answer common questions and escalate when needed.

**AI Support** helps with general customer questions. Keep answers accurate by maintaining your knowledge base.

## Get started

1. Open **AI Support** in the system sidebar.
2. Add short knowledge articles for common questions (delivery times, refill rules, contact info).
3. Review prompts or tone settings if your plan includes them.
4. Test with a few sample questions before relying on it live.

## When AI should hand off

Escalate to a human (Inbox or Tickets) when:

* The question needs account-specific judgment
* The customer is upset or stuck
* The topic is not covered in your knowledge base

## Credits

Hosted AI usage may consume **AI credits**. If AI stops answering, check credits under Account → My Systems. See [Account and billing](/account-and-billing).

## Related

* [Day-to-day support](/day-to-day)
* [FAQ](/faq)